Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Branxel Milieu Limited
Branxel Milieu Limited.
20A Sparkford Close,
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
- Items ordered due to a wrong size, color, or simply doesn’t like the product.
- Items that have been made to your specifications or clearly personalized.
- Sealed items that are not suitable for return for health protection and hygiene reasons (e.g. underwear, swimwear, earrings, hosiery, masks, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- In most cases, we will replace defective garments, defective printing, the wrong garment, or the wrong print, simply by receiving a photograph showing the problem with the shirt and including the order number. It is very rare that we actually ask a garment to be sent back to us.
- Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and 7 any labels or tags must be intact.
- Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
If you have any questions concerning our return policy, please contact us at: email@example.com